Softrend Helpdesk

The main objective of this helpdesk system is twofold. Firstly is accumulating or record very incident reported to IT Department. This will help IT Department to improve their service to the end user and benefit to the organizations in the aspect of efficiency and accessibility of support. Secondly, the helpdesk is intelligent enough to process the request from end user in order to response to the problem in the shortest time as possible. Base on two main objectives, Proposed Helpdesk system will carry other aims stated below:

Objectives


  • Facilitating the storage of such data items as time request or call was made and description of the issue
  • Provide a better information management in term of accumulating user's information
  • Allow IT administrator to audit a PC on a daily, weekly, or monthly basis
  • Not only storing call-related data, but enables sorting, reporting, and graphing on such data
  • Ensuring the tracking of this data is done ONCE and this helps to solve customer issues quicker accurately
  • Provide escalation feature to keep you on top of your service level agreement
  • Reduce phone call & follow up service and reduce Total cost of ownership of and organization itself